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⚖️ Dispute Resolution Policy
Effective Date: [06-04-2025]
At EventPro, we strive to ensure a fair, transparent, and secure experience for all users. This Dispute Resolution Policy outlines how conflicts between service providers (sellers) and customers are handled on our platform.
1. What Is a Dispute?
A dispute arises when a buyer and a seller disagree about the outcome of a transaction — for example, issues related to event delivery, cancellations, refund eligibility, or service quality.
2. Steps to Resolve a Dispute
🗣️ Step 1: Direct Communication
We encourage both parties to try resolving the issue through direct messaging via the platform.
Most issues can be resolved quickly through respectful communication and clarification.
🛠️ Step 2: Open a Dispute Ticket
If direct resolution fails, either party can open a formal Dispute Ticket through the Help Center or My Bookings dashboard.
Provide clear details, supporting documents, and screenshots to help us understand the issue.
👩⚖️ Step 3: Platform Review
EventPro’s support team will review the dispute within 3–5 business days.
We may contact both parties for additional information.
Decisions are based on platform policies, communication logs, and transaction terms.
3. Types of Resolutions
Full or partial refund to the buyer
Release of funds to the seller
Credit issued to either party for future use
Mediation advice without a forced outcome
4. Important Notes
All disputes must be submitted within 7 days of the event date or service delivery.
Refunds are not guaranteed and depend on the nature of the issue, communication, and policy compliance.
Sellers must clearly define refund/cancellation policies in their listings to avoid disputes.
5. Final Decisions
EventPro’s resolution is considered final and binding for transactions made through the platform.
We reserve the right to restrict or suspend accounts involved in repeated disputes or policy violations.
6. Need Help?
Contact our support team anytime at [support@eventspro.pro] for guidance or assistance.